At Bud Chronicle, we want every order to arrive safely and as expected. Please review the following return and refund terms before requesting a return.
1. 14-Day Return Period
Customers may request a return within 14 days of receiving their order.
Return requests made after the 14-day period may not be accepted.
2. Return Conditions
To be eligible for a return, the product must:
- Be returned within the 14-day return period.
- Be in its original condition.
- Be in its original packaging where applicable.
- Include the relevant order information.
All return requests are subject to review.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide your order number and, where applicable, clear photographs showing the issue.
We will review the situation and determine the appropriate resolution.
4. Return Shipping Costs
Customers are responsible for the cost of returning an item unless the return is due to an error on our part.
Original shipping costs are non-refundable.
5. Refunds
Once an approved return has been received and reviewed, we will determine the applicable refund.
If the refund is approved, the eligible amount will be refunded using the applicable payment method.
Original shipping costs are not included in the refund.
Refund processing times may vary depending on the payment provider or financial institution.
6. Return Approval
Submitting a return request does not automatically guarantee a refund.
Returned products will be reviewed to confirm that they meet the requirements of this policy.
Products that do not meet the return conditions may not qualify for a refund.
7. How to Request a Return
To request a return, contact us and provide:
- Your order number
- The name used when placing the order
- The reason for the return
- Details about the product being returned
- Photos, if the product arrived damaged, defective, or incorrect
Please do not send a product back without contacting us first and receiving return instructions.
8. Exchanges
If you receive a damaged, defective, or incorrect product, contact us before returning it.
Where appropriate, we may offer a replacement or another suitable resolution, subject to product availability.
9. Returned Orders
Once we receive the returned product, it will be reviewed before a refund is processed.
Any approved refund will be calculated according to the terms of this policy.
10. Policy Updates
Bud Chronicle may update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated date.
11. Contact Us
For return or refund questions, please contact us:
Email: sales@budchronicle.com
WhatsApp: +1 (445) 324 3886
Please include your order number when contacting us about a return or refund.